We're here to help.
Email hello@swappr.store and we'll get back to you within 1–2 business days. You can also reach us in-app via Profile → Account Settings → Contact Us.
Track orders in the app under Orders. If an order hasn't shipped within 5 business days, contact the seller via Messages — or email us and we'll step in.
Verified Trades are escrow-protected: both items are confirmed before funds or items are released. For issues with an active trade, open a dispute from the trade screen.
If an item arrives not as described, open a dispute within 3 days of delivery from the order screen. Our team reviews every dispute.
Reset your password from the login screen. Delete your account any time in Settings → Delete Account. See our Privacy Policy for how your data is handled.